Moving companies can be entangled in issues related to damage during a move. These problems can arise with no warning, from accidents while movers are in control of client possessions. In order to create a satisfactory customer experience, moving companies take precautionary measures to prevent problems from happening and solve problems quickly when they do happen. When liability falls on a moving company, surface repair services are needed to efficiently handle the damage.
Assess the Condition
Even with covering and padding furniture pieces, scrapes, gouges, cracks, scratches and other damages can occur. Our surface exports can quickly assess damages and explain the best possible solution. When handling issues with customers it is best to come prepared and knowledgeable. Of course the first step is prevention, but when an accident occurs it is best to have a solution ready.
In order to make any damages right with the customer, they should be fixed. The sooner you can follow through for an unhappy client the better. Sure, they may be upset that their items were damaged, but the fact that a company is willing to make it right could make a bigger impression than the mistake. After all, most people are understanding when they feel they are being well cared for. Mistakes happen after all.
Save on Cost
With the rise in supply chain issues and cost of goods, replacing furniture can be very expensive and timely. If the damages are surface level and can be fixed, it is a much cheaper option. Repairs also leave the owner with their original item looking good as new.